Terms of sale
Terms of sale
TERMS & CONDITIONS
ORDERS Purchasing from Colors Outlet is a simple and safe operation. The Customer must view the collections, choose the product and order its shipment. The online store offers clothing and accessories from the best international fashion brands. Thanks to the exclusive service and unmistakable style of Colors Outlet, shopping will become a unique moment. To browse through the proposals, simply select a CATEGORY and discover the selection of products from the main Italian and international brands offered by Colors Outlet. Each product is accompanied by a descriptive sheet containing information on the model, price, composition, sizes and colors.
With ADD TO CART, the desired item is placed in a virtual shopping bag that allows you to continue browsing the other pages of the site, waiting for confirmation of the order. At any time you can add new purchases or, with the DELETE ITEM function, exclude those already selected. By clicking on the SHOPPING BAG link, the prices of the individual items purchased and the total amount of the order, still partial and not confirmed, are shown. Thanks to the WISHLIST function, you can compose, while shopping, a list of your favorite items that will be stored in a reserved space, with the possibility of reviewing them whenever you want. Once you have made your choice, simply insert the selection made directly into the cart.
With SEND ORDER online shopping comes to an end. If you are already a Colors Outlet Customer, simply enter your email and password, and the system will automatically recognize you. If it is your first visit to the Colors Outlet online store, you must register on the site (by clicking on the REGISTRATION link), so as to enter the data needed for purchasing and shipping. Once registration is complete, the system will memorize the information and the Customer will be automatically recognized during subsequent visits.
Products purchased on Colors Outlet are sold directly by Colors Outlet
You can request any information from Colors Outlet through our assistance services.
Remember that you can always contact Colors Outlet via Email
For any other legal information, see the sections: General Conditions of Use, Privacy Policy and Right of Withdrawal.
Our trade policy
1. Colors Outlet offers products for sale on Colors Outlet and carries out its e-commerce activity exclusively towards its end users who are "consumers".
2. When we talk about "consumer" we mean any natural person who acts on Colors Outlet for purposes not related to their commercial, entrepreneurial or professional activity, if any. If you are not a "consumer", we invite you to refrain from concluding commercial transactions on Colors Outlet
3. In consideration of its commercial policy, Colors Outlet reserves the right not to process orders from persons other than the "consumer" or in any case orders that do not comply with its commercial policy.
4. These General Conditions of Sale exclusively regulate the offer, forwarding and acceptance of purchase orders for products on Colors Outlet between Colors Outlet users.
5. The General Conditions of Sale do not regulate the supply of services or the sale of products by parties other than Colors Outlet that are present on Colors Outlet via links, banners or other hypertext connections.
6. Colors Outlet reserves the right to cancel and/or delete any order for any reason (unavailability, data entry error, defective items). Obviously, the cancellation will be followed by the relative refund of the entire amount spent; refund that will be made with the same method with which the payment of the order was made.
Guarantees and indication of product prices
1. Only premium and luxury branded products are offered for sale at Colors Outlet. These products are purchased directly from carefully selected retailers for their rigorous quality controls.
Colors Outlet supplies itself, through the current collaboration, with Luxury Boutiques spread throughout the Italian territory exclusively; thanks to consolidated direct relationships (all authorized retailers)
The goods offered for sale on the Colors Outlet website are not obtained exclusively from the owners of the brands, but from authorized dealers. Colors Outlet declares that it is not an authorized dealer or agent of the brands sold on the site. All brands mentioned on the site are registered trademarks of their respective owners who hold the rights and ownership. The mere mention of such brands on the site does not suggest or imply that the respective owners have any affiliation or agreement with the site itself. Most of the brands present on the website and referring to products for sale on Colors Outlet are famous brands and known to the general public and to every user of Colors Outlet.
2. Colors Outlet does not sell used, irregular or lower quality products than the corresponding standards offered on the market.
3. The essential characteristics of the products are presented on Colors Outlet within each product sheet. The images and colours of the products offered for sale on Colors Outlet may however not correspond to the real ones due to the Internet browser and monitor used.
4. Product prices may be subject to change. Make sure of the final sale price before submitting the relevant order form. The variation of the sale price in increase or decrease is our unquestionable choice and can also occur a few seconds after you close the order.
5. Colors Outlet, in the event of exercising your right of withdrawal, has the right not to accept the return of products that are missing the relevant tags or guarantee seal, of products that have been altered in their essential and qualitative characteristics or that have been damaged.
6. Since this is a catalogue comparable by law to mail order sales, Colors Outlet reserves the right to cancel orders and/or purchase procedures in the event of an error in the publication of prices or items for sale. In this case, the customer will obviously be reimbursed for any expenses incurred.
SHIPPING
Shipping to Italy
Shipping to Italy costs 8.90 euros, except during promotional periods, when it will be expressly free, this rate may vary based on the number of items in the cart. Colors Outlet ships to Italy and worldwide only through the GLS express courier service. All goods shipped by Colors Outlet are carefully packaged. Together with the shipped goods, Colors Outlet will insert the order in the package (or where requested via email) indicating in detail the prices of the purchased items.
ORDER EVASION
All orders duly filled out and paid for will be processed within two working days: all shipments leave from Colors Outlet, , only on working days, from Monday to Friday, from 9.00 to 17.30. Orders placed on Saturdays and Sundays will be processed the following Monday.
TRACK YOUR SHIPMENT ONLINE
Colors Outlet offers its customers a shipping service that can be tracked at any time, thanks to the service provided by GLS. The Customer will receive an email confirming the shipment of the goods with the code (tracking number) provided by GLS that will allow him to check the progress of his shipment at any time. Alternatively, he can always check the delivery status in real time in the "My Account" section of the site.
WORLDWIDE SHIPPING
Shipments can be DDP (Delivery Duty Pay) or DDU (Delivery Duty Unpaid), depending on the shipping address. DDP (Delivery Duty Pay) shipping is made to EU countries (Austria, Belgium, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, United Kingdom, Czech Republic, Slovakia, Slovenia, Spain, Sweden and Hungary) where VAT/TVA is already calculated and included in the purchase price. DDU (Delivery Duty Unpaid) shipping is for Extra-EU or Extra-Schengen countries, not subject to VAT/TVA payment on the purchase price.
DELIVERY TIMES
Delivery times depend on the destination areas of the products. ITALY (DDP): shipping is approximately expected within 1 day from the order, with delivery in the following 2/3 working days. European EU countries (DDP): delivery is approximately expected within three/five working days from shipping. European countries outside the EU (DDU): delivery is approximately expected within 5-7 working days from shipping. Rest of the World: delivery is approximately expected up to 7-10 days from shipping with Express Service.
DELIVERY CONDITIONS
Once the goods have been delivered, it is the Customer's responsibility to carefully inspect the package before signing the delivery confirmation document. If the package appears to be tampered with or not intact, the Customer can sign the delivery confirmation document with reservations or refuse delivery. Any anomalies must be promptly reported to the local DHL Office and to Colors Outlet by sending an email to our customer service. If the Customer refuses delivery of the goods, any shipping costs necessary for returning the package to Colors Outlet will be deducted from the refund due to the Customer. If for any reason the shipment is not delivered to the address provided by the Customer at the time of registration, the package will be returned to Colors Outlet at the Customer's expense. In this case, Colors Outlet will deduct this amount from any refund due to the Customer.
RETURNS
Colors Outlet intends to guarantee the complete satisfaction of its Customers, offering them the possibility of returning one or more items and receiving a refund equal to the price of the returned items. The return must necessarily take place at the expense and under the responsibility of the Customer within 15 days of delivery and only on condition that the returned items are intact and never used.
RETURN CONDITIONS
To send one or more returns to Colors Outlet, the Customer is required to comply with specific conditions:
A) - All items for sale on the Colors Outlet website are delivered to the Customer with an authenticity tag attached to the item using a security seal. The item must be tried on without removing the tag and without tampering with the warranty seal. Returns will only be accepted with the security seal perfectly intact, which can be a plastic seal with its thread or, in the case of some footwear, a label placed on the sole. Returns with the security seal cut, broken, detached, removed or tampered with will not be accepted under any circumstances.
B) - The items to be returned must not have been worn, ironed, washed or treated in any way.
C) - Items must necessarily be returned in the same conditions in which they were shipped to the Customer and must be packaged and wrapped appropriately.
D) - All other labels on the item, whether fabric or hanging, must be intact and under no circumstances removed from the item.
E) - The goods to be returned must be delivered to a national express courier.
F) - The Customer who wishes to change size, color or item must submit the return procedure and place a new order on the Colors Outlet website.
G) - Returns of underwear and swimwear items will not be accepted.
In the event of failure to comply with one of the above conditions, Colors Outlet reserves the right to not accept the returned goods and to send them back to the Customer at the latter's expense.
4.2 THE RETURN PROCEDURE
A) - To request a return authorization, the Customer must send a request to resi@colorsoutlet.it within 15 days of receiving the goods. The codes of the items to be returned must be specified in the email. Once the return request has been received, Colors Outlet customer service will send the Customer a written confirmation with the specifications to follow.
B - The shipping cost will be charged to the Customer.
Send the package to COLORS OUTLET Returns Office - Via Aldo Moro 115-80049-Somma vesuviana (NA). Shipping is at the Customer's risk: Colors Outlet is not responsible for any loss or damage due to inadequate packaging or delay in delivery. Items must be returned in the same packaging in which they were received or with the same method and type of packaging as a guarantee for the Customer and Colors Outlet against any tampering with the return.
All returned items will be inspected by Colors Outlet staff who will verify compliance with the conditions and parameters listed in the return procedure. Colors Outlet reserves the right to assess additional charges that may be necessary to ensure the re-sale of the returned items. These amounts will be established at the end of the assessment of the condition of the returns and communicated to the Customer.
REIMBURSEMENT
If the return procedure has been carried out correctly, in compliance with all the conditions, the Customer will receive an email confirming acceptance of the return. The refund due will be made by credit card (if the order was paid by credit card) credit Paypal (if the order was paid by Paypal) or bank transfer with a maximum term of 30 days from receipt of the return.
TERMS & CONDITIONS
ORDERS Purchasing from Colors Outlet is a simple and safe operation. The Customer must view the collections, choose the product and order its shipment. The online store offers clothing and accessories from the best international fashion brands. Thanks to the exclusive service and unmistakable style of Colors Outlet, shopping will become a unique moment. To browse through the proposals, simply select a CATEGORY and discover the selection of products from the main Italian and international brands offered by Colors Outlet. Each product is accompanied by a descriptive sheet containing information on the model, price, composition, sizes and colors.
With ADD TO CART, the desired item is placed in a virtual shopping bag that allows you to continue browsing the other pages of the site, waiting for confirmation of the order. At any time you can add new purchases or, with the DELETE ITEM function, exclude those already selected. By clicking on the SHOPPING BAG link, the prices of the individual items purchased and the total amount of the order, still partial and not confirmed, are shown. Thanks to the WISHLIST function, you can compose, while shopping, a list of your favorite items that will be stored in a reserved space, with the possibility of reviewing them whenever you want. Once you have made your choice, simply insert the selection made directly into the cart.
With SEND ORDER online shopping comes to an end. If you are already a Colors Outlet Customer, simply enter your email and password, and the system will automatically recognize you. If it is your first visit to the Colors Outlet online store, you must register on the site (by clicking on the REGISTRATION link), so as to enter the data needed for purchasing and shipping. Once registration is complete, the system will memorize the information and the Customer will be automatically recognized during subsequent visits.
Products purchased on Colors Outlet are sold directly by Colors Outlet
You can request any information from Colors Outlet through our assistance services.
Remember that you can always contact Colors Outlet via Email
For any other legal information, see the sections: General Conditions of Use, Privacy Policy and Right of Withdrawal.
Our trade policy
1. Colors Outlet offers products for sale on Colors Outlet and carries out its e-commerce activity exclusively towards its end users who are "consumers".
2. When we talk about "consumer" we mean any natural person who acts on Colors Outlet for purposes not related to their commercial, entrepreneurial or professional activity, if any. If you are not a "consumer", we invite you to refrain from concluding commercial transactions on Colors Outlet
3. In consideration of its commercial policy, Colors Outlet reserves the right not to process orders from persons other than the "consumer" or in any case orders that do not comply with its commercial policy.
4. These General Conditions of Sale exclusively regulate the offer, forwarding and acceptance of purchase orders for products on Colors Outlet between Colors Outlet users.
5. The General Conditions of Sale do not regulate the supply of services or the sale of products by parties other than Colors Outlet that are present on Colors Outlet via links, banners or other hypertext connections.
6. Colors Outlet reserves the right to cancel and/or delete any order for any reason (unavailability, data entry error, defective items). Obviously, the cancellation will be followed by the relative refund of the entire amount spent; refund that will be made with the same method with which the payment of the order was made.
Guarantees and indication of product prices
1. Only premium and luxury branded products are offered for sale at Colors Outlet. These products are purchased directly from carefully selected retailers for their rigorous quality controls.
Colors Outlet supplies itself, through the current collaboration, with Luxury Boutiques spread throughout the Italian territory exclusively; thanks to consolidated direct relationships (all authorized retailers)
The goods offered for sale on the Colors Outlet website are not obtained exclusively from the owners of the brands, but from authorized dealers. Colors Outlet declares that it is not an authorized dealer or agent of the brands sold on the site. All brands mentioned on the site are registered trademarks of their respective owners who hold the rights and ownership. The mere mention of such brands on the site does not suggest or imply that the respective owners have any affiliation or agreement with the site itself. Most of the brands present on the website and referring to products for sale on Colors Outlet are famous brands and known to the general public and to every user of Colors Outlet.
2. Colors Outlet does not sell used, irregular or lower quality products than the corresponding standards offered on the market.
3. The essential characteristics of the products are presented on Colors Outlet within each product sheet. The images and colours of the products offered for sale on Colors Outlet may however not correspond to the real ones due to the Internet browser and monitor used.
4. Product prices may be subject to change. Make sure of the final sale price before submitting the relevant order form. The variation of the sale price in increase or decrease is our unquestionable choice and can also occur a few seconds after you close the order.
5. Colors Outlet, in the event of exercising your right of withdrawal, has the right not to accept the return of products that are missing the relevant tags or guarantee seal, of products that have been altered in their essential and qualitative characteristics or that have been damaged.
6. Since this is a catalogue comparable by law to mail order sales, Colors Outlet reserves the right to cancel orders and/or purchase procedures in the event of an error in the publication of prices or items for sale. In this case, the customer will obviously be reimbursed for any expenses incurred.
SHIPPING
Shipping to Italy
Shipping to Italy costs 8.90 euros, except during promotional periods, when it will be expressly free, this rate may vary based on the number of items in the cart. Colors Outlet ships to Italy and worldwide only through the GLS express courier service. All goods shipped by Colors Outlet are carefully packaged. Together with the shipped goods, Colors Outlet will insert the order in the package (or where requested via email) indicating in detail the prices of the purchased items.
ORDER EVASION
All orders duly filled out and paid for will be processed within two working days: all shipments leave from Colors Outlet, , only on working days, from Monday to Friday, from 9.00 to 17.30. Orders placed on Saturdays and Sundays will be processed the following Monday.
TRACK YOUR SHIPMENT ONLINE
Colors Outlet offers its customers a shipping service that can be tracked at any time, thanks to the service provided by GLS. The Customer will receive an email confirming the shipment of the goods with the code (tracking number) provided by GLS that will allow him to check the progress of his shipment at any time. Alternatively, he can always check the delivery status in real time in the "My Account" section of the site.
WORLDWIDE SHIPPING
Shipments can be DDP (Delivery Duty Pay) or DDU (Delivery Duty Unpaid), depending on the shipping address. DDP (Delivery Duty Pay) shipping is made to EU countries (Austria, Belgium, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, United Kingdom, Czech Republic, Slovakia, Slovenia, Spain, Sweden and Hungary) where VAT/TVA is already calculated and included in the purchase price. DDU (Delivery Duty Unpaid) shipping is for Extra-EU or Extra-Schengen countries, not subject to VAT/TVA payment on the purchase price.
DELIVERY TIMES
Delivery times depend on the destination areas of the products. ITALY (DDP): shipping is approximately expected within 1 day from the order, with delivery in the following 2/3 working days. European EU countries (DDP): delivery is approximately expected within three/five working days from shipping. European countries outside the EU (DDU): delivery is approximately expected within 5-7 working days from shipping. Rest of the World: delivery is approximately expected up to 7-10 days from shipping with Express Service.
DELIVERY CONDITIONS
Once the goods have been delivered, it is the Customer's responsibility to carefully inspect the package before signing the delivery confirmation document. If the package appears to be tampered with or not intact, the Customer can sign the delivery confirmation document with reservations or refuse delivery. Any anomalies must be promptly reported to the local DHL Office and to Colors Outlet by sending an email to our customer service. If the Customer refuses delivery of the goods, any shipping costs necessary for returning the package to Colors Outlet will be deducted from the refund due to the Customer. If for any reason the shipment is not delivered to the address provided by the Customer at the time of registration, the package will be returned to Colors Outlet at the Customer's expense. In this case, Colors Outlet will deduct this amount from any refund due to the Customer.
RETURNS
Colors Outlet intends to guarantee the complete satisfaction of its Customers, offering them the possibility of returning one or more items and receiving a refund equal to the price of the returned items. The return must necessarily take place at the expense and under the responsibility of the Customer within 15 days of delivery and only on condition that the returned items are intact and never used.
RETURN CONDITIONS
To send one or more returns to Colors Outlet, the Customer is required to comply with specific conditions:
A) - All items for sale on the Colors Outlet website are delivered to the Customer with an authenticity tag attached to the item using a security seal. The item must be tried on without removing the tag and without tampering with the warranty seal. Returns will only be accepted with the security seal perfectly intact, which can be a plastic seal with its thread or, in the case of some footwear, a label placed on the sole. Returns with the security seal cut, broken, detached, removed or tampered with will not be accepted under any circumstances.
B) - The items to be returned must not have been worn, ironed, washed or treated in any way.
C) - Items must necessarily be returned in the same conditions in which they were shipped to the Customer and must be packaged and wrapped appropriately.
D) - All other labels on the item, whether fabric or hanging, must be intact and under no circumstances removed from the item.
E) - The goods to be returned must be delivered to a national express courier.
F) - The Customer who wishes to change size, color or item must submit the return procedure and place a new order on the Colors Outlet website.
G) - Returns of underwear and swimwear items will not be accepted.
In the event of failure to comply with one of the above conditions, Colors Outlet reserves the right to not accept the returned goods and to send them back to the Customer at the latter's expense.
4.2 THE RETURN PROCEDURE
A) - To request a return authorization, the Customer must send a request to resi@colorsoutlet.it within 15 days of receiving the goods. The codes of the items to be returned must be specified in the email. Once the return request has been received, Colors Outlet customer service will send the Customer a written confirmation with the specifications to follow.
B - The shipping cost will be charged to the Customer.
Send the package to COLORS OUTLET Returns Office - Via Aldo Moro 115-80049-Somma vesuviana (NA). Shipping is at the Customer's risk: Colors Outlet is not responsible for any loss or damage due to inadequate packaging or delay in delivery. Items must be returned in the same packaging in which they were received or with the same method and type of packaging as a guarantee for the Customer and Colors Outlet against any tampering with the return.
All returned items will be inspected by Colors Outlet staff who will verify compliance with the conditions and parameters listed in the return procedure. Colors Outlet reserves the right to assess additional charges that may be necessary to ensure the re-sale of the returned items. These amounts will be established at the end of the assessment of the condition of the returns and communicated to the Customer.
REIMBURSEMENT
If the return procedure has been carried out correctly, in compliance with all the conditions, the Customer will receive an email confirming acceptance of the return. The refund due will be made by credit card (if the order was paid by credit card) credit Paypal (if the order was paid by Paypal) or bank transfer with a maximum term of 30 days from receipt of the return.